Useful Contacts

▶ Useful Contacts

• Family Information Directory

  For the Family Information Directory, where you can find services for children, young people, their parents/carers and practitioners please visit http://search3.openobjects.com/kb5/northumberland/fsd/home.page

• Job Centre

  How you contact Jobcentre Plus depends on the help you need:

  Contact your local Jobcentre (eg to cancel or change an appointment)

  Telephone: 0345 604 3719 
  Textphone: 0345 608 8551 
  Welsh language: 0345 604 4248 
  Monday to Friday, 8am to 6pm

  Find out about call charges

  New benefit claims only

  Telephone: 0800 055 6688
  Textphone: 0800 023 4888 
  Welsh language: 0800 012 1888 
  Monday to Friday, 8am to 6pm

  Find out about call charges

  You can also claim Jobseeker’s Allowance online.

  Existing benefit claims

  Call the appropriate number for your benefit to:

  • discuss a claim you’ve already made
  • tell the Department for Work and Pensions (DWP) about a change in your circumstances, eg you start working or your income changes

  You’ll need your National Insurance number and date of birth when you call any of these numbers.

  Benefit	Telephone	Textphone
  Jobseeker’s Allowance,  Income Support,  Incapacity Benefit or  Employment and Support Allowance	0345 608 8545	0345 608 8551
  Maternity Allowance	0345 608 8610	0345 608 8553
  Bereavement	0345 608 8601	0345 608 8551
  Social Fund	0345 603 6967	0345 608 8553
  Universal Credit	0345 600 0723	0345 600 0743

  Monday to Friday, 8am to 6pm

  Find out about call charges

  Find a job

  Use the Universal Jobmatch service to find a job. You can also phone Jobcentre Plus.

  Jobcentre Plus

  Telephone: 0345 606 0234 
  Textphone: 0345 605 5255
  Welsh language: 0345 606 7890
  Monday to Friday, 8am to 6pm

  Find out about call charges

  Get a National Insurance number

  Apply for a National Insurance number or find your National Insurance number if you’ve lost it.

  Write to Jobcentre Plus

  If you want to write to Jobcentre Plus, the address for your office will be on any letters you’ve been sent.

  Find your nearest Jobcentre Plus

  Use the local office search tool.

• Information about children, adult and family care in Northumberland

  For further information about children, adult and family care in Northumberland please visit http://www.ntw.nhs.uk/pic/selfhelp/ 

• NHS Choices - Your Health, Your Choice

  Click here www.nhs.uk/ for Information from the National Health Service on conditions, treatments, local services and healthy living.

• Northumberland County Council

  For Housing Benefit, Local Housing Allowance and Council tax queries.

  Telephone: 0845 600 6400

  Website: http://www.northumberland.gov.uk/

• Northumberland Emergency Transition Support (NETs)

  Freephone 0300 303 1931 (call back is available).

  Support may be awarded through goods or services - only in very exceptional cases will cash be given. This may take the form of a loan, a grant or a combination of the two depending upon the assessment of need and the applicant's financial circumstances.

• Royal Voluntary Service

  You will find a range of useful information in the 'Get Help' pages of the Royal Voluntary Service website 

• Safeguarding Adults Service

  For information about Northumberland Safeguarding Adults Services and information, advice and details on how to report abuse where it concerns an adult please visit their website

• Safer Northumberland

  To find out about a range of services that are working together to make Northumberland a safer place please visit  http://www.safernorthumberland.co.uk 

• Tax advice for older people

  You will find useful information on Tax Advice for older people here 

• Worried about a child or young person?

  If you think a child or young person is being abused or mistreated or you have concerns about the safety or welfare of a child, you must speak to someone immediately. You can ring the Safeguarding Team on 01670 623978 (office hours) who will connect you to your local Children’s Social Care Team or ring 0845 600 5252 (out of hours). In an emergency, phone the police 999. You can look here for contact details of Children’s Social Care Locality Teams here Contact details for Children's Social Care Locality Teams

  Northumberland Safeguarding Children Board has developed this website to provide  up-to-date safeguarding information for professionals, children and young people. The site also provides some information on a range of safeguarding issues for parents and carers and children and young people in Northumberland.